Such assistance:
* Shall be limited to existing written materials that Atomikos uses in the ordinary course of business (e.g. security overview, release procedures); * Shall be provided no more than once annually and only if not previously supplied in the preceding twelve (12) months; * Shall not require the creation of new documentation, interviews, on-site access, or the disclosure of any source code, internal systems, customer data, or commercially sensitive material.
Atomikos shall not be required to support any audit unless and until it is formally designated a “critical ICT third-party service provider” under Article 31 of DORA.
* (a) A final decision by a competent court or supervisory authority confirms that Atomikos has committed a material breach of applicable law or contractual obligations directly related to this agreement; or * (b) A written notice from a competent EU supervisory authority confirms that this agreement prevents effective regulatory supervision of the Customer, and no acceptable mitigation is possible.
In either case, the Customer shall:
* Provide a written termination notice clearly identifying the applicable ground; * Deliver such notice via registered mail or courier with acknowledgment of receipt (“signed on delivery”) to Atomikos’ legal address; * Grant Atomikos a minimum cure period of thirty (30) calendar days from confirmed receipt to investigate and correct the identified issue, unless such correction is objectively impossible.
Termination shall not take effect if the matter is remedied within the cure period. Any dispute concerning this clause shall be resolved in accordance with the governing law and jurisdiction specified in the main agreement. Any termination under this clause shall not entitle the Customer to a refund of any prepaid or unused fees, which remain non-refundable in accordance with the main Agreement.
This Rider is effective as of the date of mutual execution or deemed acceptance and forms part of the Agreement. In case of conflict, this Rider shall prevail for the purposes of DORA compliance.
This annex provides clarifying guidance on how Atomikos interprets and supports the regulatory obligations under Regulation (EU) 2022/2554 (DORA), particularly Articles 28 and 30.
Yes. Atomikos offers a uniform DORA compliance model applicable to all clients, reflecting our role as an independent software vendor (ISV). We do not offer custom DORA clauses beyond those already included in our published rider.
We align our contractual commitments with the proportional requirements applicable to non-hosting software vendors. This includes incident notification, security documentation, subcontracting transparency, and reasonable support for oversight.
Where such requests go beyond DORA’s proportional requirements — such as infrastructure access, regulator-facing rights, or governance participation — we treat these as overly customer-specific and therefore outside our offering.
We understand that some clients have internal policies that exceed what DORA requires. Atomikos aligns with the legal framework of the regulation itself, not with individual interpretations or policy extensions.
We have created state-of-the-art security checks that were unavailable elsewhere — had such solutions existed, we would have procured them. For example, mainstream Maven repository solutions did not offer the level of JAR file integrity validation that we required — so we built our own.
While we do not rely on standardised external training programmes, Atomikos ensures that personnel stay informed of relevant security topics through internal knowledge-sharing, active threat monitoring, and direct implementation of resilient design patterns.
To complement this, Atomikos engages independent third parties to perform regular penetration testing on critical infrastructure components.
This approach aligns with DORA’s proportionality principle and the high-assurance expectations applicable to critical software vendors.
Atomikos does not depend on any external entity for the development, operation, or delivery of its core software products. All essential functions are handled internally by Atomikos BV. We may use replaceable third-party service providers for ancillary purposes such as secure hosting. These providers do not access customer data and can be substituted without disruption.
Atomikos also accepts voluntary code contributions from the developer community. However, such contributions are not relied upon for core product delivery and are always governed by a Contributor License Agreement (CLA) that ensures Atomikos retains the necessary IP rights and that no third-party IP risk is introduced for our customers.
This setup ensures continuity, legal clarity, and compliance with the resilience and oversight principles of DORA Article 30(2)(b) and (g).
DORA coverage is offered as an optional, paid supplement to Atomikos' standard license terms.
* New customers who require DORA coverage will be subject to a yearly DORA compliance supplement, charged in addition to the latest subscription pricing. * Renewing customers without prior DORA support, and who wish to include DORA coverage, must first upgrade to the current subscription pricing model and will then be subject to the same yearly DORA supplement.
These commercial adjustments reflect the additional legal and compliance scope introduced by DORA and ensure that our obligations remain proportionate and sustainable across all clients.